Our Help Center is designed to get you back on track as quickly as possible. Whether you have a technical question, need a step-by-step guide, or want to report an issue, you are in the right place.

Most common help topics:

Getting Started
— How to log in for the first time 

— Setting up user accounts and roles 

— Connecting your first analyzer 

— Importing existing patient records

Daily Operations

 — Processing and validating results 

— Using the task management module 

— Generating and sending invoices 

— Running reports and statistics

Technical & Integrations 

— Analyzer communication troubleshooting

 — HIS/EHR connection setup 

— Data export formats 

— API documentation access

Account & Billing

 — Updating your subscription 

— Downloading invoices 

— Changing account administrators 

— Data backup and export

Need direct help? Our support team is available Monday to Friday, 8am to 6pm (Colombia time).

WhatsApp: +57 317 728 8832 Response time: Same day for standard issues, within 2 hours for critical system issues.