Support

If you have any questions or need assistance, we’re here to help! Check out our frequently asked questions below or reach out to our support team through email, WhatsApp, or phone.

Frequently Asked Questions

How do I set up SinapTICs for the first time?

Follow our detailed guide for setting up SinapTICs. Access the full setup documentation here.

What devices are compatible with SinapTICs?

SinapTICs supports a wide range of laboratory devices from different manufacturers. Check the full list of compatible devices.

How can I contact technical support?

You can contact our support team via our contact form or by sending an email to [email protected].

How do I update my SinapTICs software?

For cloud users, updates are automatic. For desktop versions, follow the instructions in our software update guide.

How do I reset my password?

To reset your password, visit the password reset page and follow the instructions.